Hey Siri, I’m feeling stressed: Can AI chatbots help fill the empathy gap?

Source: MSU College of Communication Arts & Sciences

Stressed out? Need to talk? Turning to a chatbot for emotional support might help.

ComArtSci Associate Professor of Communication Jingbo Meng wanted to see just how effective artificial intelligence (AI) chatbots could be in delivering supportive messages. So she set up the research and used a chatbot development platform to test it out.

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